Privacy Policy
Effective Date: 30 May 2024
Introduction
Lincare ("us", "we", or "our") operates the https://www.lincare.com website (the "Service").
This Privacy Policy explains our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. Our Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR).
By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
Identity and Contact Details
- Data Controller: Pharmafact Limited
Address:
Email:
Phone:
Data Protection Officer
If you have any questions or concerns about data privacy, you can contact our Data Protection Officer (DPO) at …..
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State/Province, ZIP/Postal code, City
- Cookies and Usage Data
Special Category Data
We do not intentionally collect any special category data (e.g., health data) unless explicitly required for legal or contractual purposes. If we need to process sensitive personal data, we will do so only with your explicit consent.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used include beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
Examples of Cookies we use:
- Session Cookies: We use Session Cookies to operate our Service.
- Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
- Security Cookies: We use Security Cookies for security purposes.
For more information about our cookie usage, please see our [Cookie Policy](https://www.pharmafact.com/cookie-policy).
Use of Data
Lincare collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent, and address technical issues
- To fulfill any legal obligations
Legal Basis for Processing Personal Data under GDPR
If you are from the European Economic Area (EEA), Pharmafact's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Lincare may process your Personal Data because:
- Consent: You have given us permission to do so.
- Contractual Obligation: We need to perform a contract with you.
- Legitimate Interests: The processing is in our legitimate interests and it is not overridden by your rights.
- Legal Obligation: To comply with the law.
Automated Decision-Making and Profiling
Lincare does not use your personal data for automated decision-making or profiling.
Processing Activities
Lincare processes personal data for the following purposes:
1. Customer Service and Communication: To respond to inquiries and provide customer support.
2. Marketing and Advertising: To send you promotional materials and newsletters, based on your consent.
3. Service Improvement: To understand how you use our Service, so we can improve its features and user experience.
4. Contractual Obligations: To fulfill orders and provide our products/services as agreed.
Data Retention Policy
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
- Customer Information: 5 years after the last interaction or purchase.
- Marketing Data: Until consent is withdrawn or the information becomes outdated.
- Usage Data: Up to 2 years for analytics purposes.
Transfer of Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Pharmafact will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
Disclosure of Data
Legal Requirements
Lincare may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Lincare
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Service Providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
- Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the [Google Privacy & Terms web page](https://policies.google.com/privacy).
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Your Data Protection Rights under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Pharmafact aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed of what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.
- Right to Erasure ("Right to be Forgotten"): You have the right to request that we delete your personal data.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information.
- Right to Data Portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- Right to Object: You have the right to object to our processing of your personal data.
- Right to Withdraw Consent: You also have the right to withdraw your consent at any time where Pharmafact relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the "effective date" at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email:
- By visiting this page on our website: [Contact Us](https://www.lincare.co.uk/contact-us)
- By phone:
- By mail:
